Live Easy respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This policy explains how we handle your personal information when you interact with us through our website, during tenant applications (both online and in person), and through communication with our leasing agents or building staff.
By using our website or submitting your personal information to us, you agree to the terms of this policy.
This policy applies to:
Visitors to our website
Individuals applying for tenancy online or offline
Tenants residing in our buildings
Individuals contacting Live Easy by phone, email, or in person
We may collect and process the following categories of personal information:
Identifying information: Full name, ID number, date of birth
Contact details: Phone number, email address, postal address
Residential data: Unit preference, lease terms, location history
Financial information: Proof of income, payslips, bank statements
Supporting documents: ID copies, proof of address, references
Website usage data: IP address, browser type, pages visited, device data (collected via cookies)
Communication records: Emails, call recordings, online chats
This data may be collected when you:
Apply for accommodation through our website or at reception
Create an online profile or register for an account
Submit required documents for a lease application
Interact with building managers, agents, or staff
Contact us via email, forms, or phone
We collect and process your information for the following purposes:
To evaluate and process tenancy applications
To manage our relationship with tenants
To verify identity and prevent fraud
To comply with legal obligations
To respond to inquiries and provide support
To maintain building security and access control
To send service-related communication
To improve our website and services
To conduct tenant satisfaction surveys or building updates
Under POPIA, we process your personal information based on the following lawful grounds:
Your consent (e.g. accepting this privacy policy or submitting information voluntarily)
Fulfilment of a lease agreement or tenancy application
Legal obligation (e.g. compliance with housing and tax laws)
Legitimate interests (e.g. fraud prevention, service optimisation)
We may share your personal information with:
Our internal teams and building staff
Credit bureaus (for affordability checks)
Service providers (e.g. IT, security, or maintenance contractors)
Legal and regulatory authorities, if required
Affiliates and business partners involved in Live Easy operations
We ensure all third parties follow strict data protection standards when handling your information.
We store your personal information securely using both physical and electronic safeguards, including:
Password-protected systems
Encrypted storage
Access controls and role-based permissions
Secure document handling and disposal
Personal information is only retained for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage or disable cookies through your browser settings, although some features may not function correctly as a result.
As a data subject, you have the right to:
Access your personal information held by us
Request correction or deletion of your data
Object to the processing of personal information
Withdraw consent (where applicable)
Lodge a complaint with the Information Regulator of South Africa
We reserve the right to change this policy from time to time. Updates will be posted on our website, and the “Effective Date” at the top will reflect the date of the latest revision.
Continued use of our services after updates constitutes your acceptance of the revised terms.
If you have questions or requests related to this Privacy Policy or the handling of your personal information, you can contact us at: marketing@live-easy.co.za
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